![]() Comcast/Xfinity does not have an official policy for dealing with Spanish-speaking customer service representatives. To restore your default audio language, simply press the xfinity button on your remote control. The option to purchase SAP can be installed on televisions with stereos made prior to 1995 using an audio setup. The Settings menu includes a setting for SAP, which can be found in the Audio or Closed Caption section. It is possible that the Xfinity English broadcasts have been experiencing technical difficulties. Another possibility is that you have recently picked Spanish as your preferred language. ![]() If this is the case, your account should be set to a Spanish-speaking country or region. ![]() Xfinity may also be available in Spanish. This feature can be enabled by using an antenna or cable that has a set-top box attached to it. SAP programming is capable of delivering audio tracks in a variety of languages. Comcast channels that have switched to Spanish can be activated using your remote control. On Xfinity, 60 channels in Spanish are available. That’s all there is to it! Once you’ve changed the language on your Xfinity account, all of the content that you watch on Xfinity will be in English. Under the “Language” section, select “English” from the drop-down menu. Unless you can implement speech to type recognition accurately, then it is unlikely that the quality will improve.If you’re an Xfinity customer and would like to watch your favorite shows and movies in English instead of Spanish, you can easily change the language on your Xfinity account. Mandating it should be more accurate is a waste of time. As a lot of cable stations have a 7 second delay to avoid any wardrobe malfunction suits, it means that the closed caption operator is already behind the video feed by the time they get the audio. Typically someone is listening to the offair feed via a telephone headset and typing on a device that inserts the live type directly into the video stream post studio but pre-transmitter. It is not so much that the broadcasters don’t care, rather it is that it is so time consuming and costly to do it right that to do it at all seems a wonder. The packing of data into a video frame means that the CC data that corresponds to a particular segment of video may not be stored in the frame for the video but could be upto 2 seconds later or earlier. The commonly used SCC format is an formatted text data file that is not human readable. The effort required to create a closed caption file for insertion into the video file is very time consuming. ![]() The story notes that the proposed changes "sat in limbo for a decade," until new FCC Chairman Tom Wheeler, who has had the job for just a few months, started pushing to fast-track the regulations. The report adds: “The order will also mandate that captions not block other content on the screen, overlap one another, run off the edge of the video screen or be blocked by other information.” “The FCC will require that captions must match spoken words in dialogue and convey background noises and other sounds to the fullest extent possible, according to agency officials familiar with the order,” the story reports. The report cites as an example a recent weather forecast on WeatherNation that was transcribed as “five wins and a very light power reese know,” which was supposed to say, “high winds and a very light, powdery snow." The Federal Communications Commission is expected to adopt new rules aimed at improving the quality of closed captioning, the story reports. Noting that closed captions on television "are often riddled with typos or incomplete sentences that leave viewers struggling to make sense of what’s being said," the Los Angeles Times’ Show Tracker reports that a key government agency has set its sights on improving the situation. ![]()
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